How to Spa
General Information
Please arrive 20 minutes prior to your scheduled appointment. We understand that being late is sometimes unavoidable; however, tardiness may cause us to shorten or reschedule your service. In order to ensure the highest quality sensory experience, we request that all of our guests refrain from wearing fragrances, and due to the high quality of essential oils used in our treatments, please inform us if you are pregnant. Spa services and use of our Aromatherapy Steam Room are available to guests 16 years or older.
Appointments
Appointments are available seven days a week, and hours are subject to seasonal change. Please inquire for more details. Appointments for services will be reserved with a credit card. Serenitē Spa appointments may be made at the Spa Front Desk.
Spa Attire
Spa robes, slippers and private lockers are issued upon your arrival for use while in the spa. You are more than welcome to arrive in the spa wearing the robe provided in your room. We encourage you to refrain from bringing or wearing jewelry into the spa. We regret that we cannot be responsible for personal articles.
Cancellations
If you must reschedule or cancel any spa service, please do so at least 24 hours in advance. These notices are required to avoid being charged 50% of the full amount of any treatment, service or package not received. We strictly adhere to the spa cancellation policy as a courtesy to other guests and our therapists' time.
Cell Phones
We ask that all guests refrain from cell phone usage, and request that mobile phones be silenced when in the spa and lounge areas.
Refunds
Unopened products may be exchanged within 15 days of purchase with a valid receipt. We regret that we cannot exchange opened products.
Gift Certificates
Serenitē Spa gift certificates are perfect for any occasion and are available in any denomination, giving you the freedom to choose the specific service and/or products you desire from our complete spa services menu. Gift certificates can be purchased at the Serenitē Spa Front Desk.
Spa at Home
To continue your spa regimen at home, all Serenitē Spa products used in your treatments and services are available for purchase. You are welcome to purchase products at the spa desk and we will ship to you anywhere in the world (shipping charges will apply).
Spa Cuisine
Enjoy healthy selections from our a la carte menu while you relax in Serenitē Spa. Each dish is crafted by our Executive Chef David Schmidt as a healthy, lighter fare combining unique world flavors to complement the feeling of our unique spa.
It is our goal to provide the best possible service, and it is important that every guest receives a pleasurable experience at Serenitē Spa. If you have any questions or concerns about our service, policies or staff, please feel free to contact the spa director, who will make every effort to ensure your satisfaction.
