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What Guests Are Saying...
"Every phase of the stay was perfect, from check-in to check-out. The bellman was prompt and wore a smile the entire time he was helping move our things. After an evening swim and we went down to the fire pit for a glass of cabernet where we met and chatted with guests who were equally impressed with the resort and the service. We had to get back to phoenix the next morning. On the way my niece spilled the complimentary bottled water she was given all over her and her car seat. Without a moment's hesitation, the bellman offered a room for her to change and brought us a towel for her to sit on and another bottle of water. Also, in my haste to pack, I left a favorite shirt in my room. When I discovered this days later, I called housekeeping. I was assured that they would do their best to find it for me. I totally forgot to follow up with a call to see if it was found, and to let them know how to reach me. On Tuesday a package arrived at my home from Amara with my shirt wrapped inside, cleaned and pressed. I have spent 10 years of my life in hotel operations with Marriott. We all aspired to have hotels staffed with people who clearly were proud of their brand, their hotel, their co-workers and who would do anything to treat a guest as if they were gold. I compliment you and your management team for what you have clearly achieved with your staff. We will surely be back to visit, and I look forward to recommending you to all our family, friends and colleagues."
Paul and Nancy Rowson
Washington, D.C.
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